Privacy Policy

Effective Date: 26 Aug 2026

Welcome to Complete Car Report ("Complete Car Report," "we," "us," or "our"). This Privacy Policy explains how we collect, use, and protect information when you use completecarreport.com (the "Site") and our services.

By using our Site, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use our Site, we may collect the following types of information:

Information You Provide

This may include:

• Name
• Email address
• Account login information
• Billing and transaction information
• Vehicle information you submit, such as VINs or license plate numbers
• Information you provide when contacting customer support
• Other information you voluntarily provide to us

We do not need your payment card number to process purchases. Payments are handled by third-party payment processors such as Stripe.

Information Collected Automatically

When you use our Site, we may automatically collect certain technical information, including:

• IP address
• Browser type and device information
• Operating system
• Pages and features you access
• Date and time of visits
• General usage and diagnostic information

We may use cookies and similar technologies to operate, secure, analyze, and improve the Site.

2. How We Use Information

We may use collected information to:

• Provide and operate our services.
• Generate and deliver vehicle reports.
• Process payments and transactions.
• Create and manage user accounts.
• Respond to questions and customer support requests.
• Send transactional emails, such as report delivery, account, payment, security, and service notifications.
• Send marketing communications where permitted by law and where required, with your consent.
• Improve our Site, services, tools, and user experience.
• Detect and prevent fraud, abuse, unauthorized access, and security threats.
• Comply with legal obligations and enforce our Terms of Service.

3. Vehicle Information

When you use our vehicle lookup tools, you may provide information such as a VIN or license plate number.

We use this information to provide the requested vehicle-related service and generate the applicable report or lookup result.

Vehicle information may be transmitted to or processed by third-party data providers and service providers as necessary to provide our services.

You should only submit vehicle or other information when you have a legitimate reason to use our services and are permitted to provide or search for that information under applicable law.

4. How We Share Information

We do not sell your personal information for money.

We may share information with trusted third parties when necessary to operate our business and provide our services, including:

• Payment processors such as Stripe.
• Vehicle data providers and licensed data partners.
• Hosting, cloud, database, and infrastructure providers.
• Email and communication providers.
• Analytics and security providers.
• Customer support and business service providers.
• Government authorities, regulators, courts, or law enforcement when required by law or when reasonably necessary to protect our rights, users, or services.

These third parties may process information on our behalf and may have their own privacy policies.

5. Cookies and Analytics

We may use cookies, analytics tools, and similar technologies to:

• Keep the Site functioning properly.
• Remember preferences.
• Understand how visitors use the Site.
• Monitor performance.
• Detect security issues.
• Improve our services and user experience.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some Site functionality.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information over the Internet is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain accounts, process transactions, comply with legal and accounting obligations, resolve disputes, enforce our agreements, and protect our business.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

8. Third-Party Services and Links

Our Site may use or link to third-party services, websites, and providers.

These third parties may have their own privacy policies and terms. Complete Car Report is not responsible for the privacy practices of third-party websites or services that we do not control.

Examples may include payment processors, vehicle data providers, analytics services, email providers, and other technology providers.

9. Your Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include the right to:

• Request access to certain personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of certain information.
• Request information about how your information is used or shared.
• Opt out of certain marketing communications.

You can unsubscribe from marketing emails by using the unsubscribe link included in those emails.

To submit a privacy-related request, contact us at [email protected].

We may need to verify your identity before completing certain requests.

10. Children's Privacy

Our Site and services are not intended for children under 18.

We do not knowingly collect personal information from children under 18. If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will post the updated Privacy Policy on this page and update the Effective Date at the top.

Your continued use of the Site after changes become effective constitutes acknowledgment of the updated Privacy Policy, where permitted by law.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle information, please contact us:

Complete Car Report
Website: completecarreport.com
Support Email: [email protected]
Business Address: Ellicott City, MD, US